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Frequently Asked Questions
Where will I find my benefits?
Once you log in, you can access your initial benefits according to your plan: Wood, Metal and Graphite. rest assured, out team are working tirelessly to create and curate other items that will inform, inspire and innovate.
Will my credit card information be safe?
We take security seriously. We don’t ever store credit card data on our servers. All payments processing is handled by Stripe, who have the highest PCI compliance. This means you can rest easy.
What about the rest of my information?
We use SSL everywhere to protect all your information. Our team has spent decades working in regulatory compliant industries and protecting your personal information matters to us enormously. Check out our terms, privacy, and cookie policies.
Can I upgrade from Metal to Graphite (when it’s launched)?
Sure. Easy peasy. You’ll be able to do it within your account and we’ll provide screenshots to explain how. If you do it mid-month, we’ll even credit the partial month for you automatically.
I’ve seen the Memberful mentioned, who are they?
Good question. We use Memberful software to help us manage the new Membership program – securely, safely and cost-effectively. Worry not, they’re a great company and together your data is safe.